ITSM Elevate: Mapping the Digital Universe - Service Configuration Management Decoded

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ITIL® 4 Unplugged - Simplifying IT Service Management

Con Punto y Koma

20 episodes

3 days ago

ITIL 4 Unplugged breaks down ITIL concepts, best practices, and real-world applications in a way that’s engaging, easy to understand, and fun! Whether you’re preparing for the ITIL Foundation exam or looking to improve your IT service management skills, this podcast helps you turn ITIL theory into real-world success—without the boring textbook talk. This podcast is for educational and awareness purposes only and is based on ITIL® 4 best practices. ITIL® is a registered trademark of PeopleCert. All rights reserved.

All content for ITIL® 4 Unplugged - Simplifying IT Service Management is the property of Con Punto y Koma and is served directly from their servers with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.

ITSM Elevate: Mapping the Digital Universe - Service Configuration Management Decoded

ITIL® 4 Unplugged - Simplifying IT Service Management

16 minutes

4 months ago

ITSM Elevate: Mapping the Digital Universe - Service Configuration Management Decoded

Join hosts Tyler and Alex as they unpack one of ITIL® 4 most critical yet misunderstood practices - Service Configuration Management. Think of it as creating a GPS for your digital infrastructure! In this episode, we explore how to build and maintain accurate maps of your IT services and their relationships. From preventing 3 AM Black Friday disasters to understanding the difference between a CMDB and CMS, we break down complex concepts with real-world examples and practical advice. Whether you're just starting your ITIL journey or looking to optimize existing practices, this episode delivers actionable insights with a side of humor.