ITSM Elevate: From Chaos to Climb: The Human-Side Change in ITSM

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ITIL® 4 Unplugged - Simplifying IT Service Management

Con Punto y Koma

20 episodes

4 days ago

ITIL 4 Unplugged breaks down ITIL concepts, best practices, and real-world applications in a way that’s engaging, easy to understand, and fun! Whether you’re preparing for the ITIL Foundation exam or looking to improve your IT service management skills, this podcast helps you turn ITIL theory into real-world success—without the boring textbook talk. This podcast is for educational and awareness purposes only and is based on ITIL® 4 best practices. ITIL® is a registered trademark of PeopleCert. All rights reserved.

All content for ITIL® 4 Unplugged - Simplifying IT Service Management is the property of Con Punto y Koma and is served directly from their servers with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.

ITSM Elevate: From Chaos to Climb: The Human-Side Change in ITSM

ITIL® 4 Unplugged - Simplifying IT Service Management

6 minutes

6 months ago

ITSM Elevate: From Chaos to Climb: The Human-Side Change in ITSM

In this episode of The ITSM Elevate, we tackle the real monster behind every ITSM transformation: Organizational Change. Why is it so difficult? How can you navigate it? We explore two powerhouse frameworks—the Satir Change Model and Kotter’s 8-Step Process—to guide you through the emotional rollercoaster of change and land safely at the summit of service excellence. Get ready for stories, insights, and strategies to elevate your ITSM journey!