The IT Management and Leadership Institute is the governing body for the ITMLP and ITMLE certifications and a leader in IT Management training.
Our goal is to enhance the leadership and management capabilities of those working within IT and of the IT function itself, though an understanding of the business of IT and interpersonal communication best practices.
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The IT Management and Leadership Institute is the governing body for the ITMLP and ITMLE certifications and a leader in IT Management training.
Our goal is to enhance the leadership and management capabilities of those working within IT and of the IT function itself, though an understanding of the business of IT and interpersonal communication best practices.
Episode 20: Maximizing Help Desk Client Satisfaction and User Experience
IT Leadership Growth Series
54 minutes 1 second
6 months ago
Episode 20: Maximizing Help Desk Client Satisfaction and User Experience
High user satisfaction requires more than just technical skill. It also requires the ability to understand user needs, efficient and effective communication, proper measurement of user sentiment, and the creation of a service-oriented environment.
This podcast discusses the non-technical skills and knowledge needed by Help Desk, Service Desk, and others working directly with those outside of IT, to enrich user experience, increase user satisfaction, and enhance IT’s value to the organization it serves.
IT Leadership Growth Series
The IT Management and Leadership Institute is the governing body for the ITMLP and ITMLE certifications and a leader in IT Management training.
Our goal is to enhance the leadership and management capabilities of those working within IT and of the IT function itself, though an understanding of the business of IT and interpersonal communication best practices.
