I want to get better at understanding and managing the financial side of our agency. Rather than just focusing on making money like a salesperson, I want to concentrate more on making a profit. I'm driven by ensuring we have enough money coming in and managing our finances effectively. When I look back, I realize I should have spent more time on the process and financial analysis that leads to profit. It's the most important part of what we do. While we've been successful in making money, I wish I had paid more attention to this aspect instead of just thinking about immediate sales and short-term cash flow.