When there is a cyber incident, the focus is often the technical side of the attack and remediation. Another important aspect of breach management—communication—often takes a back seat. When communication is done badly, consumers can lose trust, brands can erode, and corporate names can become synonymous with high-profile attacks. Loren Dealy Mahler has built a career on creating organization-wide communication plans, and talks about the importance of having the right people using the right words at the right time.
Key Takeaways:
00:05 - 01:18 Intro to episode
01:32 - 03:06 Advice to a CEO on how to handle a data breach from a communication perspective
03:36 - 07:06 Crisis response plan vs a cyber communication plan
08:19 - 11:55 Missteps in communication: The Atlanta cyber attack in 2018
11:55 - 16:08 Missteps in communication: The Equifax breach
17:30 - 19:58 An example of communication gone well
22:52 - 24:12 What can we expect to see a new cybersecurity executive order do to communication?