Episode Summary
In this episode, Sandy Vance speaks to Rich Foster, Head of Enterprise Communications at Tata Communications. Tata Communications, a part of the Tata Group, is a global company that works across verticals., In healthcare, it integrates seamlessly with existing systems to enable dynamic and interactive patient communications.The Customer Interaction Suite helps healthcare providers meet patients where they are, both through their communications platform as well as their call center service. Sandy and Rich discuss the types of solutions Tata Communications provides, how healthcare organizations can catch up with rapidly changing technology, and the future of AI in healthcare.
Episode Notes
Sandy and Rich begin by discussing Tata Communications’ acquisition of Kaleyra, Inc., and how the acquisition helped them reach new heights in improving patient experiences. They move into the specific services theyprovide within the Customer InteractionSuite (CIS) and how these services help healthcare organizations communicate with their patients efficiently. Rich also offers advice for how healthcare practices can keep up with technological changes and discusses the future of AI in healthcare and for CISspecifically.
In this episode, they discuss:
The primary use-cases for the the Customer Interaction Suite (CIS)
Its two key services, which are Communications Platform as a Service (CPaaS) and Call Center as a Service (CCaaS)
How it enables healthcare organizations to communicate with patients where they would prefer to be reached
How healthcare organizations can keep up with changing technology
Why healthcare has lagged behind major technological shifts on the patient communications side
Simple changes that healthcare organizations can make with high ROI on invoice payment times, staff satisfaction, and more
Future opportunities for Tata to innovate, particularly around AI
A little about Rich:
Rich Foster is the Head of Enterprise Business at Tata Communications. He has led technology sales for over 20 years, driving multi- million-dollar growth and orchestrating successful turnarounds in diverse settings. He saw Kaleyra through its acquisition by Tata Communications and has been with the organization for a year.
Renowned for strategically revitalizing customer experience, Rich has made impressive progress at Tata by swiftly achieving profitability across multiple sales channels. A masterful relationship builder and sales strategist, Rich has earned a reputation as a trusted business development leader in the CPaaS space.