In this episode, we explore how the insurance industry is navigating the adoption of digital transformation and AI advancements with cautious optimism. These technologies promise to revolutionize underwriting, claims processing, and customer engagement, yet they also bring challenges such as regulatory hurdles and ethical concerns. We will discuss how insurers are balancing innovation with risk management, addressing data privacy issues, and transforming their workforce. Join us as we delve into strategies for leveraging digital and AI to enhance insurance operations while mitigating potential downsides.

Points of discussion:

1.With rapid proliferation of digital, technology and AI across industries, what are some of the risks you foresee? And how can insurers help in mitigating these risks?

2.But digital technologies throw open a world of opportunities as well. Is there something that can help to explore these opportunities?

3.What does digital trust comprise of and can it be measured?

Speaker Bio: Mitali Chatterjee, is the Vice President at Swiss Re Institute, India. Her key focus areas include digital ecosystem, mental health, public sector solutions, electric vehicles, sustainability and decarbonization. She has over eleven years of experience in research and thought leadership and is a regular speaker at various industry and academic forums, along with client events. Prior to joining Swiss Re, Mitali was a research specialist with Accenture. She has also worked at the Deloitte Center for Government Insights. In these roles, Mitali has authored several thought papers focusing on cross-cutting emerging technologies and their impact on the public sector. By education, Mitali is an economist, with a master's degree from Indira Gandhi Institute of Development Research (IGIDR).