The insurance industry is facing a moment of reckoning. While other sectors like banking and capital markets have embraced digital transformation, some insurers continue to struggle with legacy systems, fragmented data, and complex distribution models.
InsurTech Amplified welcomed Robert Lewis, CEO of INTX Insurance Software, who highlights how these issues have slowed innovation and stifled efficiency. Despite $60 billion in insurtech investment over the past decade, many insurers remain stuck with outdated infrastructure that makes integration painful and transformation expensive. Drawing lessons from capital markets and emerging economies, Robert argues that a unified, modern software approach—built from the ground up—could finally help the entire industry leap forward.
At the heart of this transformation is the need for cleaner data, smarter software, and a simplified value chain. Technologies like AI and predictive analytics hold real promise for underwriting, fraud detection, and capital allocation, but they are only as effective as the systems that support them. Meanwhile, emerging digital platforms—from ride-hailing to social media—offer fresh opportunities to rethink distribution and customer engagement. The path forward lies in breaking free from legacy constraints and designing insurance systems that are agile, auditable, and built for the digital age.