In this episode of the Momentum AMP podcast, Teresa Kitchens, founder and CEO of Sterling Insurance Group, shares her insights on the evolving insurance industry, the impact of technology and AI, and the importance of building strong relationships within the industry. She discusses the challenges and opportunities that come with change, emphasizing the need for agencies to adapt and grow in a rapidly changing environment. Teresa also highlights the significance of understanding AI and its potential to enhance agency operations, while acknowledging the fears and uncertainties that many in the industry face regarding its implementation. In this conversation, Michael Lebor and Teresa Kitchens discuss the complexities of running an insurance agency, emphasizing the importance of understanding the difference between being a salesperson and a business owner. They explore the need for effective training and support, the significance of having a clear vision for agency operations, and the role of technology and AI in enhancing agency efficiency. The discussion also highlights the necessity of communication within the team and with clients to foster a successful agency environment.