In this episode, the J.D. Power Insurance Intelligence team unpacks the results of a recent pulse survey on consumer perceptions of AI within insurance. The discussion covers how consumers are currently using AI, where they see the greatest benefits, which processes they feel comfortable with carriers automating, and how insurers can balance efficiency with maintaining a strong customer experience.

Time stamps:

(0:35) – About the AI survey conducted with insurance consumers.

(2:51) – Is AI replacing search when it comes to insurance shopping?

(4:08) – What are consumers concerned about when it comes to AI in insurance?

(7:31) – In what areas do consumers feel comfortable using AI?

(13:21) – What should carriers be focusing on in relation to AI usage?

This episode provides practical insights into how customers are engaging with AI in their insurance journey and what carriers should prioritize to build trust while leveraging technology.

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