In this bonus AI + Insurance episode of the Insurance Intelligence Podcast, we sit down with Eric Himmelberg, systems strategist at UNICO Group, to explore how a relationship-first insurance brokerage is embracing AI—not as a buzzword, but as a real tool to elevate service and empower advisors.

From hands-on use cases to unexpected lessons learned, Eric shares what it truly takes to weave AI into the fabric of a people-driven business. It’s a grounded, practical conversation for brokers looking to future-proof their work without losing their human edge.