Episode Ten: The One with Dale Roberts

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Inspiring Future Leaders

27 episodes

5 days ago

The Inspiring Future Leaders podcast, hosted by author, coach and consultant Kellie Lucas, is a regular show that explores the components of current and future business models, cultures, people and leadership styles to inspire and motivate leaders to be more human, connected, socially minded and ultimately more successful. Encouraging better business for global good!

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Episode Ten: The One with Dale Roberts

Inspiring Future Leaders

44 minutes 54 seconds

3 years ago

Episode Ten: The One with Dale Roberts

About the Episode

Dale Roberts is a dear friend and colleague of mine and we often have business and culture conversations so this time we recorded one of them!

In this episode, we talk about Dale's five principles of leadership:

1. Lead by inquiry

2. Balance of confidence and humility

3. Natural motivation first

4. Resilience over repeatability

5. Business is Human

Grab a cup of your favoruite drink, settle in and listen to what Dale has to say - it's definitely worth a listen.

About Dale

Dale Roberts has led customer success and professional services teams for over 20 years and has advised some of the largest businesses in the world on customer experience, customer success, analytics and digital strategies. He is the author of Decision Sourcing (Gower, 2013), World of Workcraft (Ashgate, 2015) and has contributed chapters to Leading the Project Revolution (Routledge, Edited by Darren Dalcher, 2018) and The Customer Success Pioneer (Practical Inspiration, Authored by Kellie Lucas, 2019).

Today, Dale advises rapidly growing SaaS companies on customer success programs and mediating win-win outcomes between digital businesses and customers in dispute or in stalled negotiations.

How to connect with Dale and his initiatives

LinkedIn: Dale Roberts

Twitter: @DaleSRoberts

Courses: Dale Roberts on Udemy