About the Episode
Another gem of an episode!
Today, we talk with Morika Georgieva around the neuroscience perspective and impact on business today.
She loves the discipline of Customer Success so much that she finds it difficult to shut up about it and can be found discussing as part of her day job, her involvement with the CSN community and in conversations with connections within and beyond Customer Success.
She's also passionate about finding ways to extend the reach and depth of Customer Success, not just as a field but as an embedded organisation-wide philosophy, to ensure success for all involved as well as progressing customer relationships to strategic partnerships rather than just as a vendor-supplier situation.
We really enjoyed hearing her perspective on these topics, including some really tangible steps to creating and promoting an open, inclusive and proactive culture.
About Morika
Morika Georgieva is Customer Success Lead, EMEA at Permutive and heads up the digital events team at The Customer Success Network (check them out on Linkedin and YouTube).
Her career focuses on Customer Success for enterprise B2B SaaS start ups in a multitude of industries, including advertising, recruitment, and hospitality.
She is passionate about Customer Success, not only as a key part of business growth, but also as a corporate philosophy that should guide how companies conduct business with their customers and partners as well as how they approach their culture and employees.
She has also just been voted one of the Top 100 Customer Success Strategists 2021!
How to connect with Morika and her initiatives
LinkedIn: Morika Georgieva
Join the Customer Success Network here!