About the Episode
Another natural, authentic and insightful conversation on this week's podcast episode.
Our host, Kellie Lucas, chats with Kristi Faltorusso about empowered accountability, servant leadership, working in trusted partnerships with mutual respect alongside our people as well as our customers.
They talk about the power and importance of our words and actions, as leaders, as every experience provides the basis for learned behaviour, for someone out there, even if you don't realise they are taking notice.
They talk about being in the people business, doing good work for real people.
As Kristi says: Being in the people business is how you drive a business.
We couldn't agree more Kristi!
The best thing about this epsiode? They had plenty of laughs and shared words of affirmation sprinkled in amongst the wisdom...
Take a listen and let us know your thoughts on the topics discussed and insights shared.
About Kristi
Kristi Faltorusso is an award winning Customer Success Executive with experience in building, scaling and transforming Customer Success organizations at hyper-growth B2B SaaS companies. Over the past decade she's helped many companies redefine Customer Success resulting in increased retention, long term revenue growth and customer advocacy.
Kristi has led Customer Success and Experience teams at companies like BrightEdge, Sisense, BetterCloud and IntelliShift and has supported customers of all sizes. Currently, she is the VP of Customer Success at ClientSuccess, a leading Customer Success Management solution, where she leads Customer Success, Technical Support and Consulting.
In addition, Kristi is also the Founder of CS Real Simple, a content experience, supporting the simplification of Customer Success for Executives, CS Leaders, CPSs and more.
How to connect with Kristi and their initiatives
LinkedIn: Kristi Faltorusso
Website: Keeping CS Simple