About the Episode
Dan Steinman is often referred to as the Godfather of Customer Success and has a wealth of experiences to share with the world, not least about human-first leadership.
This episode is full of worldly advice and is no doubt the first of many conversations we will publish with Dan.
A few of the takeways that resonated with us were:
>> Live your culture and principles through your conversations with people
>> Leadership is about communication and vision; and the ability to bring these two things together to motivate those around you in a common, clear goal
>> Leadership is difficult to define but we each know it when we see it
>> Giving power to the powerless is very powerful
>> A great leader is always looking for ways to give more authority, opportunity, responsibility
Take a listen and let us know what you found most interesting in what Dan had to share with us all!
About Dan
Dan Steinman is the Chief Evangelist at Gainsight.
Prior to joining Gainsight as Chief Customer Officer, Dan was the first Vice President of Customer Success and Renewals at Marketo. Dan is a globally recognized thought leader in the Customer Success space, an active blogger and speaker on its behalf, and co-author of the seminal book on Customer Success.
How to connect with Dan and his initiatives
LinkedIn: Dan Steinman