Disruptions aren’t the exception anymore; they’re part of the landscape.
Shutdowns, supply shortages, labor disputes, reorganizations, and even political or social unrest can send shockwaves through even the most prepared teams. We live in a period of VUCA (volatile, uncertain, complex, and ambiguous).
So what’s a leader to do? Ignore it and hope for calm? Push harder and risk burnout? Or use the disruption itself as a way to build resilience and clarity?
In the latest episode of Insights, I share practical ways leaders can respond when disruption hits. You’ll hear why acknowledging uncertainty openly, creating clarity where you can, reconnecting to purpose, adapting workflows thoughtfully, and caring for people’s resilience matter more than ever.
I revisit Delta Air Lines’ journey, which began with a rocky loyalty program rollout but ultimately became one of its strongest assets through learning from the disruption.
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