Improving Customer Service for People with Communication Disabilities

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INside the OUTcomes: A Rehabilitation Research Podcast

Center for Rehabilitation Outcomes Research

33 episodes

18 hours ago

INside the OUTcomes is produced by the Center for Rehabilitation Outcomes Research (CROR) at Shirley Ryan AbilityLab and hosted by CROR communications coordinator, Sharon Parmet. On this podcast, we feature interviews with CROR scientists and other leading experts in rehabilitation research. Transcripts: https://www.sralab.org/research/labs/cror/projects/inside-outcomes-rehabilitation-research-podcast This podcast is funded by the National Institute on Disability, Independent Living, and Rehabilitation Research (grants 90DPKT0007, 90RTGE0004, 90RTEM0001, 90SIMS0015).

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Improving Customer Service for People with Communication Disabilities

INside the OUTcomes: A Rehabilitation Research Podcast

20 minutes 8 seconds

8 months ago

Improving Customer Service for People with Communication Disabilities

On this episode of INside the OUTcomes: A Rehabilitation Research Podcast, Elissa Larkin, CCC-SLP, HEC-C, a research speech-language pathologist at Shirley Ryan AbilityLab's Center for Aphasia Research and Treatment, shares insight into an online training course aimed at helping service industry employees improve communication with customers who have communication disabilities. To learn more about the course and how you can participate, go to the Center for Aphasia Research and Treatment website, linked above.

Tune in to learn more about the team's research, and discover practical tips for better engaging with people who have communication challenges.

Transcripts of all episodes are available.

Find the podcast on ⁠Spotify ⁠, ⁠Apple Podcasts⁠ or ⁠YouTube ⁠ and browse the podcast archive for past episodes.

This podcast is supported by grants from the National Institute on Disability, Independent Living and Rehabilitation Research.