In this episode, Rex Frank, a seasoned entrepreneur and leader in the IT services space, shares his journey of scaling and growing his company through the implementation of EOS (Entrepreneurial Operating System) and OKRs (Objectives and Key Results).
Rex discusses how these systems, combined with intentional decision-making and transparency, helped him drive growth and acquisition at PAX 8, leading the company to cross $2 billion in revenue. He offers valuable insights on the importance of financial transparency, the role of integrators in a business, and the power of peer groups and coaching in partner enablement.
Tune in to hear Rex’s strategies for navigating growth, leadership, and creating sustainable success in a fast-paced industry.
Key Topics:
• How EOS helped scale the company and integrate with OKRs (Objectives and Key Results) for better alignment.
• The transition to using OKRs and how it influenced productivity and company culture at PAX 8.
• The importance of sharing financials within the company and how it promotes growth and employee buy-in.
• The division of responsibilities between the integrator and visionary, and the benefits of giving up control in key decisions.
• How adopting the Level 10 meeting structure became integral to the company's success and is now widely used across PAX 8.
• The value of peer groups and one-on-one coaching in driving business maturity and partner success.
• The development of on-demand content, instructor-led courses, and sales methodologies to help partners grow their businesses.
Chapters:
00:00 - Walk In Intro
00:25 - Meeting at IT Nation
01:50 - The MSP Community and Early Career EOS
04:56 - Starting a Managed Services Practice
06:36 - Lessons in Leadership and Letting Go
08:56 - Operational Excellence and Coaching
11:35 - The Evolution of the Business
21:10 - Discovering and Implementing EOS
26:18 - Hiring an EOS Implementer
27:48 - Setting Long-Term Goals
29:02 - Operational Journey and Revenue Growth
32:13 - Company Culture and Core Values
35:52 - Acquisition by Pax8
38:43 - Integrating EOS at Pax8
45:30 - Tips for Implementing EOS
47:10 - Pax8 Academy and Partner Enablement
49:27 - Conclusion and Final Thoughts