In this episode of Inside the 90, Jami and Andrew dive deep into the misunderstood topic of process within the EOS (Entrepreneurial Operating System) framework. They clarify the difference between proven processes, core processes, and work instructions, explaining how each contributes to organizational clarity, alignment, and execution. Using real-world examples (including Wonder’s own marketing agency model), they outline how to build, document, and implement scalable processes — and most importantly, how to ensure they are actually followed by all. The episode delivers both strategic insight and practical guidance for leaders looking to simplify complexity and build systems that scale.
Key Topics:
- Difference between proven process, core process, and work instructions.
- EOS definitions: where process fits into the VTO and Six Key Components.
- Building a proven process that aligns with sales and customer experience.
- Documenting core processes using the “20% of steps that drive 80% of results” rule.
- The Followed By All (FBA) checklist and quarterly cadence for process review.
- Using scorecards to measure process compliance.
- Leveraging tools like AI and simple visuals to simplify and accelerate documentation.
- Franchising your business model with standardized, simplified process architecture.
- Recommendations for rollout timeline and sequencing (accountability chart → proven → core).
- Helpful EOS resources like the book Process by Mike Paton.
Chapters:
0:00 – Intro: Why process always feels heavy.
1:40 – Defining “proven process” vs. “core process” in EOS.
3:20 – EOS examples: Domino’s Pizza tracker, agency 4D process, Wonder’s Next 90.
6:00 – How proven process builds external credibility and internal alignment.
8:15 – Transitioning from sales to delivery using core processes.
10:40 – Step-by-step framework to build core processes (identify, document, package).
13:00 – How to workshop your processes with note cards and milestone mapping.
16:30 – Documenting the “happy path” and simplifying complexity.
19:00 – Where to store process docs and how to keep them accessible.
21:30 – How Wonder uses a process chart to identify pain points and scorecard metrics.
25:00 – Introducing the FBA cadence: train, measure, manage, update.
28:30 – Common bottlenecks and how to expose them with process scorecards.
30:45 – Bridging implementation and reinforcement through EOS L10 meetings.
34:00 – Using AI to draft and refine processes faster.
36:10 – Linking proven process, core processes, and work instructions.
38:30 – How to roll out FBA over time and across teams.
40:00 – Suggested rollout order: Accountability Chart → Proven → Core.
42:00 – Resources: EOS blog, Mike Paton’s Process book, Wonder’s blog post.
43:30 – Final thoughts and action plan.