Editor Anna Highfield talks to Inside Housing reporter Ellie Brown about shadowing Places for People (PfP) – and what she learned from her day with community housing manager Danny Flannery on his patch in Derby.

The co-hosts also discuss the latest Learning from severe maladministration report from the Housing Ombudsman, in which 12 landlords were named for failings over anti-social behaviour cases.

And guest Jen Radcliffe, head of partnerships at PfP Thrive, comes on the show to talk about housing management’s recruitment and retention problem, and what we can do to fix it.