Inside Automotive with Jim Fitzpatrick, powered by CBT News
Jim Fitzpatrick
31 episodes
16 hours ago
We sit down with Paul Brown to relaunch F&I Today and dig into what modern F&I should look like post‑COVID. From digital menus to staffing ratios, we share practical ways to protect profit, reduce chargebacks, and raise CSI without sacrificing speed. • Why the final F&I conversation shapes long‑term loyalty • How to use digital tools and remote closes to increase trust • Presenting a complete menu to every customer • Turning customer preferences into higher PVR and fewer chargeba...
All content for Inside Automotive with Jim Fitzpatrick, powered by CBT News is the property of Jim Fitzpatrick and is served directly from their servers
with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.
We sit down with Paul Brown to relaunch F&I Today and dig into what modern F&I should look like post‑COVID. From digital menus to staffing ratios, we share practical ways to protect profit, reduce chargebacks, and raise CSI without sacrificing speed. • Why the final F&I conversation shapes long‑term loyalty • How to use digital tools and remote closes to increase trust • Presenting a complete menu to every customer • Turning customer preferences into higher PVR and fewer chargeba...
Younger buyers are losing trust in F&I—here’s how dealers can earn it again
Inside Automotive with Jim Fitzpatrick, powered by CBT News
10 minutes
1 month ago
Younger buyers are losing trust in F&I—here’s how dealers can earn it again
We break down the 2025 F&I Shopper Study with CDK’s Jason Swiech and unpack why satisfaction slipped, where trust is strained, and what practical changes restore momentum at the end of the deal. We share clear steps to pull F&I forward, reduce overwhelm, balance digital with paper, and modernize staffing without losing expertise. • headline findings from the 2025 F&I Shopper Study • reasons F&I satisfaction declined year over year • process fixes that reduce wait time and fri...
Inside Automotive with Jim Fitzpatrick, powered by CBT News
We sit down with Paul Brown to relaunch F&I Today and dig into what modern F&I should look like post‑COVID. From digital menus to staffing ratios, we share practical ways to protect profit, reduce chargebacks, and raise CSI without sacrificing speed. • Why the final F&I conversation shapes long‑term loyalty • How to use digital tools and remote closes to increase trust • Presenting a complete menu to every customer • Turning customer preferences into higher PVR and fewer chargeba...
