Inside Automotive with Jim Fitzpatrick, powered by CBT News
Jim Fitzpatrick
31 episodes
1 day ago
We sit down with Paul Brown to relaunch F&I Today and dig into what modern F&I should look like post‑COVID. From digital menus to staffing ratios, we share practical ways to protect profit, reduce chargebacks, and raise CSI without sacrificing speed. • Why the final F&I conversation shapes long‑term loyalty • How to use digital tools and remote closes to increase trust • Presenting a complete menu to every customer • Turning customer preferences into higher PVR and fewer chargeba...
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We sit down with Paul Brown to relaunch F&I Today and dig into what modern F&I should look like post‑COVID. From digital menus to staffing ratios, we share practical ways to protect profit, reduce chargebacks, and raise CSI without sacrificing speed. • Why the final F&I conversation shapes long‑term loyalty • How to use digital tools and remote closes to increase trust • Presenting a complete menu to every customer • Turning customer preferences into higher PVR and fewer chargeba...
Stop Chasing Transformations And Start Realigning Your Business
Inside Automotive with Jim Fitzpatrick, powered by CBT News
17 minutes
2 weeks ago
Stop Chasing Transformations And Start Realigning Your Business
We explore why big transformations often fail and how small, steady adjustments keep companies aligned with purpose. Geoff Tuff and Steven Goldbach show how CEOs act as chief system designers who shape behavior through management systems, not slogans. • the honing metaphor and why realignment beats constant sharpening • addiction to transformation and the cost of ignoring daily details • challenging the orthodoxy of bold vision as the core of leadership • CEO as chief system designer of ince...
Inside Automotive with Jim Fitzpatrick, powered by CBT News
We sit down with Paul Brown to relaunch F&I Today and dig into what modern F&I should look like post‑COVID. From digital menus to staffing ratios, we share practical ways to protect profit, reduce chargebacks, and raise CSI without sacrificing speed. • Why the final F&I conversation shapes long‑term loyalty • How to use digital tools and remote closes to increase trust • Presenting a complete menu to every customer • Turning customer preferences into higher PVR and fewer chargeba...
