Over the last decade, many organizations have unknowingly drifted into robotic, transactional behavior. Efficiency became the goal, automation became the method, and somewhere along the way, the humanity of business was lost. The irony is that in the age of artificial intelligence, transactional behavior will no longer be a competitive advantage. It will be a death sentence. AI is built for transactions. It can answer questions faster than a human. It can route inquiries, generate content, an...
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Over the last decade, many organizations have unknowingly drifted into robotic, transactional behavior. Efficiency became the goal, automation became the method, and somewhere along the way, the humanity of business was lost. The irony is that in the age of artificial intelligence, transactional behavior will no longer be a competitive advantage. It will be a death sentence. AI is built for transactions. It can answer questions faster than a human. It can route inquiries, generate content, an...
Summary of Human Experience Innovation (HXI) Introduction to Certified Master of Human Experience®Training The Science Behind Human Experience Innovation Human Experience Innovation (HXI) focuses on understanding and enhancing the interactions between humans and products, services, or systems to create meaningful and positive experiences. The science behind HXI combines principles from psychology, sociology, Customer Experience (CX) design, and user experience (UX) research to deve...
Innovation, Leadership, and Enterprise Trends
Over the last decade, many organizations have unknowingly drifted into robotic, transactional behavior. Efficiency became the goal, automation became the method, and somewhere along the way, the humanity of business was lost. The irony is that in the age of artificial intelligence, transactional behavior will no longer be a competitive advantage. It will be a death sentence. AI is built for transactions. It can answer questions faster than a human. It can route inquiries, generate content, an...
