Over the last decade, many organizations have unknowingly drifted into robotic, transactional behavior. Efficiency became the goal, automation became the method, and somewhere along the way, the humanity of business was lost. The irony is that in the age of artificial intelligence, transactional behavior will no longer be a competitive advantage. It will be a death sentence. AI is built for transactions. It can answer questions faster than a human. It can route inquiries, generate content, an...
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Over the last decade, many organizations have unknowingly drifted into robotic, transactional behavior. Efficiency became the goal, automation became the method, and somewhere along the way, the humanity of business was lost. The irony is that in the age of artificial intelligence, transactional behavior will no longer be a competitive advantage. It will be a death sentence. AI is built for transactions. It can answer questions faster than a human. It can route inquiries, generate content, an...
The business world is fixated on artificial intelligence (AI) and its potential to both benefit and harm. In fact, we spend so much time obsessing over machine intelligence that we often overlook the true superpower: human intelligence (HI). Here are four key insights from my upcoming book, Human Experience Innovation, that you should consider as you prepare to integrate AI into your enterprise strategies. What is Human Experience Innovation? Human experience innovation is the formal process ...
Innovation, Leadership, and Enterprise Trends
Over the last decade, many organizations have unknowingly drifted into robotic, transactional behavior. Efficiency became the goal, automation became the method, and somewhere along the way, the humanity of business was lost. The irony is that in the age of artificial intelligence, transactional behavior will no longer be a competitive advantage. It will be a death sentence. AI is built for transactions. It can answer questions faster than a human. It can route inquiries, generate content, an...
