Ask Marc – Stakeholder maps

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Innovating experiences with service design | Smaply podcast

Smaply

19 episodes

9 months ago

The experiences of customers, patients, citizens, employees... are key to your organization’s success and therefore should be coordinated very carefully. This podcast is your go-to-place to learn about how to design human-centered services and get advice from practitioners. Read more about experience innovation on https://www.smaply.com/blog or create your own journey maps, personas and stakeholder maps on https://www.smaply.com

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Ask Marc – Stakeholder maps

Innovating experiences with service design | Smaply podcast

29 minutes 44 seconds

5 years ago

Ask Marc – Stakeholder maps

In this session, we talked about the what and why of stakeholder maps, how to create and analyze them, and other types of system maps (value network maps and ecosystem maps). Also you'll get to know different use cases of stakeholder maps.