Ask Marc – Service design workshops

https://is1-ssl.mzstatic.com/image/thumb/Podcasts115/v4/13/c2/14/13c21431-5071-9fb4-8328-2374b5e24c44/mza_3716498359685521495.jpg/600x600bb.jpg

Innovating experiences with service design | Smaply podcast

Smaply

19 episodes

9 months ago

The experiences of customers, patients, citizens, employees... are key to your organization’s success and therefore should be coordinated very carefully. This podcast is your go-to-place to learn about how to design human-centered services and get advice from practitioners. Read more about experience innovation on https://www.smaply.com/blog or create your own journey maps, personas and stakeholder maps on https://www.smaply.com

All content for Innovating experiences with service design | Smaply podcast is the property of Smaply and is served directly from their servers with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.

Ask Marc – Service design workshops

Innovating experiences with service design | Smaply podcast

38 minutes 48 seconds

4 years ago

Ask Marc – Service design workshops

In this session, we talked about service design workshops: how to run a successful service design workshop? What are the upsides and downsides of in-person workshops and digital workshops? And how to connect the two worlds together?