Ask Marc – becoming a human-centered organization

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Innovating experiences with service design | Smaply podcast

Smaply

19 episodes

9 months ago

The experiences of customers, patients, citizens, employees... are key to your organization’s success and therefore should be coordinated very carefully. This podcast is your go-to-place to learn about how to design human-centered services and get advice from practitioners. Read more about experience innovation on https://www.smaply.com/blog or create your own journey maps, personas and stakeholder maps on https://www.smaply.com

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Ask Marc – becoming a human-centered organization

Innovating experiences with service design | Smaply podcast

33 minutes 3 seconds

3 years ago

Ask Marc – becoming a human-centered organization

In this webinar, we talked about how to become a human-centered organization: What's the first step that you can take? What are challenges that you are likely to face? What are chances for first success moments? And who do you need to involve in the process?