Improve your processes by making work visual! In this episode, Peg Pennington joins the show. Peg is the president of MoreSteam and a member of the board of directors of the Lean Enterprise Institute. Before joining MoreSteam, Peg was the Executive Director of the Center for Operational Excellence at The Ohio State University. Peg and Dan talk about root cause analysis, Peg's background before joining MoreSteam, and the learning that happens outside of your comfort zone.