In today's podcast I would like to share with you two rules that will help you to take better decision when taking call or assisting a customer. 

I hope you may enjoy as much as I did recording the episode. 

Here are 2 rules that can help you to develop critical thinking:

1. Pay attention to the right details

Sometimes a call or a chat with a customer can take a lot of time.

During that time, the customer can tell you about many things that they think are important. It’s your job to keep in mind what’s the point of the conversation and make sure that even if you step away from the topic, you'll get back to it.

Don’t be afraid to ask questions and if something is unclear for you, don’t hesitate to dispel your doubts.

2. Question the source of information

In other words: don’t take anything for granted.

I’m not saying that you should doubt every word a customer says, but sometimes they might not remember well or simply don’t know all the facts. Always remember to verify the facts before you form an opinion about the problem.