A CIRAS podcast to help Iowa businesses and communities prosper and grow.
The Center for Industrial Research and Service (CIRAS) is part of the College of Engineering and the Office of Economic Development and Industry Relations (EDIR) at Iowa State University.
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A CIRAS podcast to help Iowa businesses and communities prosper and grow.
The Center for Industrial Research and Service (CIRAS) is part of the College of Engineering and the Office of Economic Development and Industry Relations (EDIR) at Iowa State University.
Episode 73: The Real Meaning of Process Innovation
Industry Iowa
36 minutes 21 seconds
3 months ago
Episode 73: The Real Meaning of Process Innovation
Andrew shares how this approach goes beyond traditional continuous improvement by emphasizing empathy, experimentation, and human-centered design. Through real-world examples—from transforming customerexamples—from transforming customer experiences at a major telecom to running a Microsoft Copilot user study—Andrew unpacks how process innovation can drive cultural change and deliver lasting impact.
Whether you're in manufacturing, leadership, or community development, this conversation offers practical strategies to strengthen your organization through people-first innovation.
Industry Iowa
A CIRAS podcast to help Iowa businesses and communities prosper and grow.
The Center for Industrial Research and Service (CIRAS) is part of the College of Engineering and the Office of Economic Development and Industry Relations (EDIR) at Iowa State University.