Joining as a hands-on manager in his family’s multi-generational business, Shyam Raja, Managing Director of Midlands Care has since implemented back office structures - freeing his time to focus on the growth of the business. Sharing the success of recent acquisitions, Shyam describes how the business has stood resilient through hardship, integrating an inclusive organisational culture with a spotlight on evolving customer needs to make a real difference in the local care sector.