Dr. Peter H. Kim, researcher in the field of trust and author of How Trust Works: The Science of How Relationships Are Built, Broken and Repaired, shares surprising evidence-based insights about trust and trust violations. He describes how efforts to repair trust, such as apologies, can be ineffective or even harm relationships. Dr. Peter H. Kim is a professor of management and organization at the University of Southern California’s Marshall School of Business and is a recipient of numerous international and international awards. His research has been published in a number of scholarly journals, and featured in The New York Times, The Washington Post and on National Public Radio.