In this episode, SuMO students Zakaria Nefaoui and Spencer Artman are joined by Nelson Zampieri, Lean Six Sigma Manager at Pandora, who shares his journey from a law graduate in Brazil to an operations leader in Europe. Nelson explains how Lean principles like Kaizen, PDCA, and standardization are applied in practice, why people and mindset matter more than tools, and how coaching and teaching fuel successful transformations. The discussion also highlights the challenges of engaging employees, creating lasting habits, and building momentum for continuous improvement.