Ansley Miner, Manager in Development at the Shepherd Hotel in Clemson, South Carolina, shares how her love for the disability community led to a career in hospitality leadership. In this episode, Ansley explains how her team uses tools like weekly “superpower cards” to keep employees growing, why systems must adapt to individuals—not the other way around—and how leadership rooted in empathy drives real results.
Key Take Aways:
Training never stops—every shift is an opportunity to grow.
Create routines that promote ownership and measurable results.
Inter-ability teams bring authenticity and warmth to service.
Links:
IGC's website: https://www.igcwithus.com/
IGC passport: https://www.igcwithus.com/podcast
IGC instagram: https://www.instagram.com/igcwithus/
Shepherd Hotel website: https://www.shepherdhotels.com/
Shepherd Hotel Instagram: https://www.instagram.com/shepherdhotels/
Shoutouts:
Clemson LIFE: https://www.clemson.edu/education/programs/programs/culife/