In a poll of 14,000 leaders, what emerged as the most important leadership capability? Was it strategic thinking? Decisiveness? Pragmatism? Depending on how much you've already adopted a human-centred approach, you may or may not be surprised to hear that it's empathy. And we couldn't agree more. So why is empathy such an important capability for leaders? And how can leaders work on their ability to empathise with others? In this episode, created exclusively for the Impact leadership playbook, Dan chats to Damiao Lo about empathy and how to build it. Based in Shanghai, Damiao is a Senior Consultant for Impact Asia. 🔗 Get your hands on the leadership playbook: https://www.impactinternational.com/leadership-playbook 🔗 Follow Impact on LinkedIn: https://www.linkedin.com/company/impact-international_2🔗 Damiao Lo on LinkedIn: https://www.linkedin.com/in/damiao/🔗 Dan Jones on LinkedIn: https://www.linkedin.com/in/danjones87/