053: The future of client service - In Good Company with Chris Ranger

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In Good Company with Impact

Dan Jones @ Impact

94 episodes

1 week ago

Impact’s ‘In Good Company’ podcasts feature conversations with global thought leaders who have an innovative, creative, and future-focused approach to leadership, learning and current trends. In each episode, host Dan Jones dives straight into some of the biggest challenges leaders are facing today. Tune in for insights on leadership growth, team development, and organizational transformation. Learn more about Impact and how we can help you liberate the human potential in your organization at https://www.impactinternational.com

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053: The future of client service - In Good Company with Chris Ranger

In Good Company with Impact

31 minutes 46 seconds

4 months ago

053: The future of client service - In Good Company with Chris Ranger

What is the future of client service?

Chris Ranger has worked in digital first sectors for most of his 38-year career. In this podcast, he joins Dan to discuss if human-centred client service will survive in a digital age. Clients are human. But more and more often client service is performed by a machine. Virtual purchasing is the norm; AI interacts with customers and digital transformation is part of every global business strategy. So, what is the future of client service? Throughout this episode, Chris and Dan return again and again to the red thread of trust:

· Building and sustaining trust in client relationships

· Empowering teams to deliver exceptional service

· Soft skills and empathy in L&D and client service

Listen / watch now to find out more.

🔔 If you like this... why not subscribe to our YouTube andSpotify channels so you never miss an episode of In Good Company? Whether this is the first time you’ve found us or you’re a long-time listener, there's always something new to discover about human-centred organisations, leadershipand learning. Join the conversation and let us know your thoughts in the comments.

To learn more about Impact, please visit https://www.impactinternational.com

Linkedin: https://www.linkedin.com/company/impact-international_2

Dan Jones on LinkedIn: https://www.linkedin.com/in/danjones87/

Chris Ranger on LinkedIn: https://www.linkedin.com/in/chrisranger/

Listen again

Head to our YouTube / Spotify channels to catch upon previous episodes, including…

052: Customer vs employee experience with Will Gibson, Vice President of Sales and Marketing at Maplewave