Will Gibson describes himself as a 'telecoms retail aficionado and straight-talker' and so who else would we go to in the debate of customer versus employee experience? Research shows that companies with great customer experience have employees that are one and half times more engaged. And if you have highly engaged employees you're likely to be outperforming your competitors by 147%. But which should you prioritise? In this podcast we discuss customer vs employee experience with Will Gibson, Vice President of Sales and Marketing at Maplewave. Will shares personal insights and real-world examples from the retail frontline. Tune in for a lively discussion on: • Why soft skills are the new gold in retail• The impact of digital-native generations on face-to-face service• How leadership and HR can better support talent development• And Will’s top tip for building a culture of continuous improvementListen / watch now to find out more.🔔 If you like this... why not subscribe to our YouTube and Spotify channels so you never miss an episode of In Good Company? Whether this is the first time you’ve found us or you’re a long-time listener, there's always something new to discover about human-centred organisations, leadership and learning. Join the conversation and let us know your thoughts in the comments. To learn more about Impact, please visit https://www.impactinternational.com Linkedin: https://www.linkedin.com/company/impact-international_2 In Good Company on Spotify: https://open.spotify.com/show/52pryH8Tden6lJcJ2rPlPj Dan Jones on LinkedIn: https://www.linkedin.com/in/danjones87/ Will Gibson on LinkedIn: linkedin.com/in/willgibson2025