Welcome to In Depth, a new podcast from First Round Review that’s dedicated to surfacing the tactical advice founders and startup leaders need to grow their teams, their companies and themselves. Hosted by Brett Berson, a partner at First Round, In Depth will cover a lot of ground and a wide range of topics, from hiring executives and becoming a better manager, to the importance of storytelling inside of your organization. But every interview will hit the level of tactical depth where the very best advice is found. We hope you’ll join us. Subscribe to “In Depth” now and learn more at firstround.com
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Welcome to In Depth, a new podcast from First Round Review that’s dedicated to surfacing the tactical advice founders and startup leaders need to grow their teams, their companies and themselves. Hosted by Brett Berson, a partner at First Round, In Depth will cover a lot of ground and a wide range of topics, from hiring executives and becoming a better manager, to the importance of storytelling inside of your organization. But every interview will hit the level of tactical depth where the very best advice is found. We hope you’ll join us. Subscribe to “In Depth” now and learn more at firstround.com
From reluctant founder to $2B valuation: The story of Persona | Rick Song (Co-founder and CEO)
In Depth
1 hour 14 minutes
5 months ago
From reluctant founder to $2B valuation: The story of Persona | Rick Song (Co-founder and CEO)
Rick Song is the co-founder and CEO of Persona, the identity verification platform used by some of the world’s largest companies. Before starting Persona, Rick worked on identity fraud and risk products at Square, which laid the groundwork for what would become Persona’s highly technical, horizontal platform. Since founding the company, Rick has scaled Persona into a category-defining leader, recently raising a $200M Series D at a $2B valuation.
In today’s episode, we discuss:
How Rick’s skepticism shaped Persona’s early strategy
What it takes to scale a true platform company
Successful execution in hypercompetitive markets
What Rick’s learned from his co-founder, Charles Yeh
and much more…
Referenced:
Accenture: accenture.com
Anthropic: anthropic.com
Braze: braze.com
Bridgewater Associates: bridgewater.com
Charles Yeh: linkedin.com/in/charlesyeh/
Christie Kim: linkedin.com/in/christiekimck/
Clay: clay.com
Kareem Amin: linkedin.com/in/kareemamin/
MIT: mit.edu
Newfront: newfront.com
Palantir: palantir.com/
Persona: withpersona.com
Rippling: rippling.com
Scale AI: scale.com
Snowflake: snowflake.com
Square: squareup.com
Y Combinator: ycombinator.com
Zachary Van Zant: linkedin.com/in/zacharyv/
Where to find Rick:
LinkedIn: https://www.linkedin.com/in/rick-song-25198b24/
Where to find Brett:
LinkedIn: https://www.linkedin.com/in/brett-berson-9986094/
Twitter/X: https://twitter.com/brettberson
Where to find First Round Capital:
Website: https://firstround.com/
First Round Review: https://review.firstround.com/
Twitter/X: https://twitter.com/firstround
YouTube: https://www.youtube.com/@FirstRoundCapital
This podcast on all platforms: https://review.firstround.com/podcast
Timestamps:
(0:05) Life before Persona
(2:11) The push from Charles
(3:09) Early reluctance and low expectations
(9:50) Winning the first $50 customer
(13:08)“Invalidating” Persona
(16:43) How Persona found their edge
(19:35) Transitioning from MVP to platform
(24:18) Turning down a $5K deal on principle
(26:47) Generalizing bespoke solutions
(28:28) Finding product-market fit
(33:51) Founder-led sales and consultative approach
(39:30) Building a culture of reactivity
(45:47) Landing the first enterprise customers
(51:34) Silicon Valley’s obsession with frameworks
(58:17) Developing first principles thinking
(1:00:24) Stay competitor-informed
In Depth
Welcome to In Depth, a new podcast from First Round Review that’s dedicated to surfacing the tactical advice founders and startup leaders need to grow their teams, their companies and themselves. Hosted by Brett Berson, a partner at First Round, In Depth will cover a lot of ground and a wide range of topics, from hiring executives and becoming a better manager, to the importance of storytelling inside of your organization. But every interview will hit the level of tactical depth where the very best advice is found. We hope you’ll join us. Subscribe to “In Depth” now and learn more at firstround.com
