ON TODAY'S EPISODE: Setting up a variable compensation plan for Customer Success Managers (CSMs) is fraught with challenges. In this week's episode of Impact Weekly, Johan and Lincoln dive deep into the intricacies of variable comp plans. They discuss the potential pitfalls, share effective strategies, and emphasize the irreplaceable role of leadership in motivating CSMs. THIS WEEK'S QUESTION: "What's the best approach for a variable comp plan for a Customer Success Manager?" TOPICS BEING ADD...
All content for Impact Weekly is the property of Johan Nilsson & Lincoln Murphy and is served directly from their servers
with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.
ON TODAY'S EPISODE: Setting up a variable compensation plan for Customer Success Managers (CSMs) is fraught with challenges. In this week's episode of Impact Weekly, Johan and Lincoln dive deep into the intricacies of variable comp plans. They discuss the potential pitfalls, share effective strategies, and emphasize the irreplaceable role of leadership in motivating CSMs. THIS WEEK'S QUESTION: "What's the best approach for a variable comp plan for a Customer Success Manager?" TOPICS BEING ADD...
The Future of Customer Success? AI, Automation, and Appropriate Experience
Impact Weekly
22 minutes
1 year ago
The Future of Customer Success? AI, Automation, and Appropriate Experience
Customer-centric Automations Training starts on 4-March, 2024. Learn more and sign-up here: https://www.impactdemy.com/courses/cutomer-centric-automations-eu-mar-24 ON TODAY'S EPISODE: In this enlightening continuation of our exploration into the future of Customer Success, Johan and Lincoln dive deeper into reasons two through five, ensuring the necessity of Customer Success roles in the evolving landscape of technology and customer engagement. They challenge the notion of obsolesce...
Impact Weekly
ON TODAY'S EPISODE: Setting up a variable compensation plan for Customer Success Managers (CSMs) is fraught with challenges. In this week's episode of Impact Weekly, Johan and Lincoln dive deep into the intricacies of variable comp plans. They discuss the potential pitfalls, share effective strategies, and emphasize the irreplaceable role of leadership in motivating CSMs. THIS WEEK'S QUESTION: "What's the best approach for a variable comp plan for a Customer Success Manager?" TOPICS BEING ADD...
