ON TODAY'S EPISODE: Setting up a variable compensation plan for Customer Success Managers (CSMs) is fraught with challenges. In this week's episode of Impact Weekly, Johan and Lincoln dive deep into the intricacies of variable comp plans. They discuss the potential pitfalls, share effective strategies, and emphasize the irreplaceable role of leadership in motivating CSMs. THIS WEEK'S QUESTION: "What's the best approach for a variable comp plan for a Customer Success Manager?" TOPICS BEING ADD...
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ON TODAY'S EPISODE: Setting up a variable compensation plan for Customer Success Managers (CSMs) is fraught with challenges. In this week's episode of Impact Weekly, Johan and Lincoln dive deep into the intricacies of variable comp plans. They discuss the potential pitfalls, share effective strategies, and emphasize the irreplaceable role of leadership in motivating CSMs. THIS WEEK'S QUESTION: "What's the best approach for a variable comp plan for a Customer Success Manager?" TOPICS BEING ADD...
Maintaining Morale and Retaining Talent in Uncertain Times
Impact Weekly
32 minutes
1 year ago
Maintaining Morale and Retaining Talent in Uncertain Times
Our Impact Academy Head of CS: How to Scale training starts May 6, 2024. Learn more and sign-up here: https://www.impactdemy.com/courses/head-of-customer-success-how-to-scale-may-eu ON TODAY'S EPISODE: In this week’s episode of Impact Weekly, Johan and Lincoln tackle a critical challenge facing leaders today: How do you maintain morale and retain your top performers amid significant organizational changes? From navigating economic shifts to adjusting to new market realities, they provide ins...
Impact Weekly
ON TODAY'S EPISODE: Setting up a variable compensation plan for Customer Success Managers (CSMs) is fraught with challenges. In this week's episode of Impact Weekly, Johan and Lincoln dive deep into the intricacies of variable comp plans. They discuss the potential pitfalls, share effective strategies, and emphasize the irreplaceable role of leadership in motivating CSMs. THIS WEEK'S QUESTION: "What's the best approach for a variable comp plan for a Customer Success Manager?" TOPICS BEING ADD...
