Conversational UX is not a latest thought. It's happening well before cellphones became a part of our lives. We, humans, are wired for conversations but oblivious to its multifaceted nature. While personal chat is ubiquitous in our daily lives, another groundbreaking technology has slowly and steadily entered in our conversational space and is blurring the boundaries between machines and humans. In this episode, we will talk about how conversation UX and chatbots are posing complex challenges for us designers.
