After almost 80 episodes and 2 years of Podcasting production, I am sorry to say goodbye for now! - Life demands and family-related expectations have led me to make the decision to put an end to the FMG-IMG Podcast. As you can imagine, this requires quite a bit of effort and dedication time to be put together. Not only content preparation, guest invitations, editing, and publishing takes quite a bit of effort. Current professional demands and life commitments have led to a steep decline in the frequency of productions, and I made the decision as of last month that for now, I will be taking a hiatus at this line of communication.
I hope you have enjoyed it very much and I thank you for reaching out to me for consulting, advice and mentorship. Your comments and feedback have been nothing but kind and I am truly grateful for your listening and being a fantastic audience.
Life will get us together again, and I will look forward to sharing other projects with you as soon as life gives me another opportunity, for now, I am putting away the Mic, and storing all the production gadgets.
Thanks again for all the support over the last 2 years, I will keep you posted as things evolve and the new projects mature.
Happy end of 2021!
Best,
Dr. Alonso Osorio.
Good bye!
After almost 80 episodes and 2 years of Podcasting production, I am sorry to say goodbye for now! - Life demands and family-related expectations have led me to make the decision to put an end to the FMG-IMG Podcast. As you can imagine, this requires quite a bit of effort and dedication time to be put together. Not only content preparation, guest invitations, editing, and publishing takes quite a bit of effort. Current professional demands and life commitments have led to a steep decline in the frequency of productions, and I made the decision as of last month that for now, I will be taking a hiatus at this line of communication.
I hope you have enjoyed it very much and I thank you for reaching out to me for consulting, advice and mentorship. Your comments and feedback have been nothing but kind and I am truly grateful for your listening and being a fantastic audience.
Life will get us together again, and I will look forward to sharing other projects with you as soon as life gives me another opportunity, for now, I am putting away the Mic, and storing all the production gadgets.
Thanks again for all the support over the last 2 years, I will keep you posted as things evolve and the new projects mature.
Happy end of 2021!
Best,
Dr. Alonso Osorio.
Good bye!
EPISODE # 73
"Customer Satisfaction & Medical Care"
Today’s society increasingly demands transparency and access to information that allows for informed decision-making. The companies that created these surveys believe that by giving current and prospective patients and their families access to doctor ratings and comments, they gain additional insight into other patient interactions. As a result, they can make more informed decisions when choosing a health care provider.
These are examples of the questions, maybe not fully up to date, but will give you a hint into what you can expect on what will judge you daily (See attached Picture in the Box).
Customer Satisfaction Companies feel that access to patient satisfaction information allows the healthcare system to change policies, procedures, and communication techniques in their employees (Physicians, Nurses, Ancillary Staff, etc.) to ensure that they provide the best possible health care experience for our patients and families.
Customer Satisfaction, Verbal and non-verbal communication skills, and their implications with patient care are drastic and have implications in the work satisfaction, longevity, and even the stability of keeping your current job. Employers are even making decisions in hiring and firing, just based on the patient's perception of you and how "SATISFIED" they were with your care.
And trust me, "The customer is always right" - Sad but True. Well, guys, this is the name of the game, and as long as reimbursements percentages are based on customer satisfaction performance, these "judgment methods" won't be going away, not any time soon, at least not in my lifetime!
And don't forget to share, if you care and found it useful!
Best,
Alonso Osorio, M.D.
