What J.D. Rockefeller said. The Culture Catalyst for Your Hotel. Why culture is so important for your staff retention and beyond.

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ILHA Suite Talk

International Luxury Hotel Association

12 episodes

6 days ago

Meet the International Luxury Hotel Association Podcast: ILHA Suite Talk, where we discuss key topics that are shaping luxury hospitality, including: ✔ Emerging trends redefining guest expectations ✔ The future of luxury travel and personalized experiences ✔ Sustainability & innovation as a competitive advantage ✔ Leadership strategies for navigating an evolving market Subscribe for exclusive stories from industry leaders—no fluff, just actionable insights. Listen now!

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What J.D. Rockefeller said. The Culture Catalyst for Your Hotel. Why culture is so important for your staff retention and beyond.

ILHA Suite Talk

45 minutes 46 seconds

5 months ago

What J.D. Rockefeller said. The Culture Catalyst for Your Hotel. Why culture is so important for your staff retention and beyond.

In this special debut episode, ILHA Sweet Talk: NextGen Guest Edition, host Stephen Danelian, Principal Business Development, NexGen Guest, is joined by top industry voices to explore the invisible force that drives great hospitality: culture.

Guests include:

Vaibhav Garg, Group Director of Human Resources, Canouan Group
Lisa Cain, Associate Professor, Florida International University (FIU)
Jeremy Zuber, General Manager, Ariel BVI

Together, they discuss how today’s leaders can rebuild culture, earn loyalty, and inspire performance through values, transparency, and team empowerment.

🎧 Topics covered:

Building purpose-driven service teams
Leadership by example
Employee well-being and flexibility
Career development and mentorship
Open communication and real-time feedback
Recognizing staff as the foundation of success

Whether you're managing operations, leading talent, or shaping the next generation of hospitality professionals—this episode delivers insight, connection, and action.

Follow the podcast and explore more insights at ilha.org

🔗 Discover guest-facing tech solutions at nexgenguest.com