Off Script: Imagining the next era of customer service

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/ideas

Intercom

43 episodes

2 weeks ago

/ideas podcast is all about what it really takes to become an AI-first company.

Hosted by the visionary minds behind Fin, the show brings together leaders from forward-thinking companies to share how they’re reworking the way they build, operate, and think in the age of AI.

These are honest, fast-moving conversations - the kind that usually happen off the record. From overhauling product and engineering processes to reshaping marketing teams, /ideas captures how companies are navigating the biggest shifts in modern work.

https://fin.ai/ideas/

Technology

Business

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All content for /ideas is the property of Intercom and is served directly from their servers with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.

/ideas podcast is all about what it really takes to become an AI-first company.

Hosted by the visionary minds behind Fin, the show brings together leaders from forward-thinking companies to share how they’re reworking the way they build, operate, and think in the age of AI.

https://fin.ai/ideas/

Technology

Business

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Off Script: Imagining the next era of customer service

/ideas

20 minutes 8 seconds

1 year ago

Off Script: Imagining the next era of customer service

Intercom CEO Eoghan McCabe breaks down how AI is about to disrupt customer service on a scale we’ve never seen before. From bots talking to bots to AI surpassing human expertise—this is just the beginning. The race to build and ship the future is on. Watch this episode on YouTube: https://youtu.be/WIBibfv3SKk Follow the people: https://www.linkedin.com/in/eoghanmccabe/ https://x.com/eoghan Follow Intercom: Twitter: https://x.com/intercom LinkedIn: https://www.linkedin.com/company/intercom/ Sign up for Intercom on Product: a monthly newsletter sharing our latest thinking on building and designing great products, and how that's changing in the age of AI. www.inter.com/productpodcast www.intercom.com #customerservice #Customersupport #aiinsights See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.