By any measure, Frances Frei is unusual. She’s a professor, advisor, author, strategist, TED speaker, and spent 2017 at Uber on a leave of absence to lead Leadership & Strategy at Uber for the several thousand employees contending with rapid growth and a quickly evolving culture. Listen to this fascinating conversation in which Frances Frei and Sam Jayanti discuss why leaders who cannot create trust, a learning environment, and empower the members of their team lead to poor business outcomes and company culture. The future is about soft skills and this conversation expains why.

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