S2 EP45 How to solve customer support issues in minutes

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IAM Podcast for Startups

Stories of innovators, startup founders and entrepreneurs around the world

85 episodes

6 days ago

Whether you're a first-time founder or a serial entrepreneur, you shouldn't stop learning! The path to creating a successful business is never linear— but full of peaks and valleys. Learning from the journey, mistakes and successes of other entrepreneurs, innovators on building the idea from the ground, product management, fund raising, growth and scaling can prove extremely valuable! Join us every week as Moriah features innovators and entrepreneurs across verticals. Get actionable insights for success. Don't miss any episode! LEARN MORE: https://iamops.io/iam-podcast/

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S2 EP45 How to solve customer support issues in minutes | Ohad Ronen, RECORD

IAM Podcast for Startups

25 minutes 8 seconds

2 years ago

S2 EP45 How to solve customer support issues in minutes | Ohad Ronen, RECORD

Are you wasting so much time resolving customer support issues?

Do you want to increase retention by providing end-of-art experience with your customers. Increase CSAT and NPS?

Do you want to drop support ticket average handle time and get all the data you need lightning fast?

Forget inefficient time getting on Zoom call. Productivity is a key to efficiency!

RECORD enables you to resolve issues without spending hours and with the going back and forth.

WHAT YOU WILL LEARN FROM THIS EPISODE:

🚀 What they discovered at TUTO

🚀 Learn why @ohad decided to rebrand to RECORD

🚀 Find out the problems that are knocking down support teams

🚀 Learn why RECORD a game-changer

🚀 Productivity Tips

GUEST BIO:

Ohad Ronen is the co-founder & CEO at RECORD. He has 5+ years of experience in marketing, training, web development, design (UX/UI), and product management and worked with big brands.

He believes in learning continuously by collecting information and listening in order to develop new ideas and solutions to address problems and communicate them clearly. Driving better leadership, decision-making, objective analysis, relationships, and outcomes.

They rebranded from Tuto to RECORD after they decided to change the persona that they are going after. As an early stage startup they realized that they need to go lean and go faster.

They decided to focus on a specific niche — the customer support teams. This changed everything. They got more traction in 2-3 months compared with one year at tuto.

"Listen to your customers. Listen closely to people you talk with. Figure out what doesn't work. Experiment. Then, bring the product to life." — Ohad

Connect with OHAD RONEN:

LinkedIn: https://www.linkedin.com/in/ohadnr/

Website: https://torecord.it/?utm_source=linkedin

Email: Ohad.ronen@tutoit.io

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