Gentelligence - Intelligence produced by inter-generational learning and collaboration.   This week's guest and co-authors have added this meaningful word to our vocabulary - also the title of their book - and it's one I predict will be added to dictionaries. The concept's value isn't limited to the workplace, but with five generations of Americans in the workforce, the concept's time has come.   Dr. Megan Gerhardt, Professor of Leadership at Miami University's Farmer School of Business, joins me for this episode to discuss ways generations conflict or collaborate at work, and how a few simple conversation techniques can transform suspicion and tension into trusting relationships. Relationships rich with creativity and innovation - and respect - which come from generational differences.   Megan and I had a lot to talk about so I split the conversation into two episodes. Here are a few of my favorite ahh-ha! moments from Part 1:   1:41 - How some foundational ideas which would become Gentelligence came from being a 26-year old university instructor closer in age to her students than to many of her colleagues - and appreciating the diversity of ideas she saw 3:17 - "Please help us figure out what to do with these millennials!" 8:08 - Generational diversity can produce collaboration, learning and intelligence - except left to our own devices that doesn't usually happen. Like any diversity, generational diversity must be managed to be useful. 11:09 - What is a generation, and why do they matter? 18:48 - "Oh! You're taking notes on your phone while I'm talking? That's not what I thought you were doing…." 21:13 - Four practices for creating Gentelligence. The first one is conduct an assumption audit and I LOVE that phrase! Then adjust the lens, build trust and expand the pie - and each comes with simple conversation practices to use.