Humans of CX is a podcast on a mission to have conversations with the world's leading customer experience experts to help CX professionals humanize their approach, placing empathy at the center of the experience.
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Humans of CX is a podcast on a mission to have conversations with the world's leading customer experience experts to help CX professionals humanize their approach, placing empathy at the center of the experience.
Unlocking the Power of Customer Experience with Joey Coleman
Humans of CX
39 minutes
2 years ago
Unlocking the Power of Customer Experience with Joey Coleman
Joey Coleman, the founder and chief experience composer at Design Symphony, joins us to discuss the difference between customer service and customer experience. He says that customer service is just about helping, while the customer experience (CX) is more than that.
Humans of CX
Humans of CX is a podcast on a mission to have conversations with the world's leading customer experience experts to help CX professionals humanize their approach, placing empathy at the center of the experience.
