Humans of CX is a podcast on a mission to have conversations with the world's leading customer experience experts to help CX professionals humanize their approach, placing empathy at the center of the experience.
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Humans of CX is a podcast on a mission to have conversations with the world's leading customer experience experts to help CX professionals humanize their approach, placing empathy at the center of the experience.
The Importance of Delivering Predictable & Efficient CX with Manish Nachnani
Humans of CX
49 minutes
1 year ago
The Importance of Delivering Predictable & Efficient CX with Manish Nachnani
Manish Nachnani is the Head of Customer Experience at Zuno General Insurance, and he discusses the importance of customer experience in the insurance industry. He shares his insights on topics like seamless services, trust-building, personalization, and the challenges of implementing customer experience initiatives. Discover how a simple and consistent approach forms the foundation of customer excellence.
Humans of CX
Humans of CX is a podcast on a mission to have conversations with the world's leading customer experience experts to help CX professionals humanize their approach, placing empathy at the center of the experience.
