Humans of CX is a podcast on a mission to have conversations with the world's leading customer experience experts to help CX professionals humanize their approach, placing empathy at the center of the experience.
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Humans of CX is a podcast on a mission to have conversations with the world's leading customer experience experts to help CX professionals humanize their approach, placing empathy at the center of the experience.
Conceptualizing CX to Maximize Customer Loyalty with Dan Gingiss
Humans of CX
28 minutes
2 years ago
Conceptualizing CX to Maximize Customer Loyalty with Dan Gingiss
Dan Gingiss, CEO of the Experience Maker, joins us to discuss the importance of conceptualizing the customer experience from the customer's point of view.
Humans of CX
Humans of CX is a podcast on a mission to have conversations with the world's leading customer experience experts to help CX professionals humanize their approach, placing empathy at the center of the experience.
